Frequently Asked Questions!
Everything You Need to Know Before Your Trip
Planning a trip to India comes with plenty of questions. Here you’ll find answers about booking with Delhi by Locals, payments, transport, guides, custom tours and what to expect while travelling with us.
Table of Contents
I. Planning Your Trip
We recommend getting in touch as soon as you know your travel dates, particularly for multi-day journeys, train travel or trips during busy travel periods.
Depending on guide and transport availability, some experiences may be arranged at shorter notice. For certain tours, we may be able to accommodate bookings as little as 48 hours in advance.
Yes. You don’t need to arrive with an itinerary already planned.
Tell us how much time you have, where you’re interested in going and what you’d like to experience. We can recommend an existing tour or help create a journey around you.
Yes. Along with Delhi, we plan journeys to Agra, the Golden Triangle and destinations such as Rajasthan and Varanasi.
If you have another part of India in mind, tell us where you’d like to go and we’ll explore what we can arrange based on your requirements and our local network.
Depending on your trip, we can help plan destinations, routes, local guides, private transportation, intercity travel, accommodation and experiences.
What we arrange will depend on your itinerary and requirements, and we’ll clearly confirm what’s included before you book.
Yes. We work with solo travellers, couples, families, groups of friends and larger groups.
Tell us who’s travelling with you so we can recommend suitable transport, pacing and experiences.
Need our help in planning? Reach out to us at delhibylocals@gmail.com or Call/WhatsApp at +91 9599679235
Alternately, fill the form below:
II. Booking & Payment
You can book one of our existing experiences or submit a planning form if you’d like to ask questions, customise a tour or combine several experiences.
We’ll confirm the details with you before your booking is finalised.
A 30% non-refundable advance payment is required to confirm your booking.
The remaining 70% can be paid by card before the tour or in cash later, depending on your preference.
Inclusions vary by tour.
Depending on the experience, your tour may include a local guide, private transport, pickup and drop-off, local transportation, drinking water and other arrangements.
Every tour page lists its specific inclusions and exclusions, and we’ll confirm these with you before booking.
Not necessarily. Some tours exclude entrance tickets by default, while tickets may be incorporated into personalised arrangements.
Check the individual tour details or ask us when planning your experience.
Meals aren’t included by default unless specifically stated.
Your guide can recommend places to eat and we’ll make appropriate meal stops. Meals or particular food experiences can also be included in some personalised itineraries.
III. Tours & Customisation
We offer both private and small-group experiences depending on the tour.
Check the individual tour page or tell us what you prefer when you enquire.
Many of our experiences can be customised around your available time, interests and travel plans.
Some tours follow a more established route, but may still be combined with other experiences. Tell us what you have in mind and we’ll let you know what’s possible.
Yes. You could, for example, combine an Old Delhi experience with New Delhi sightseeing, add Agra to your Delhi visit, or build a longer journey through several destinations.
Yes. Tell us your dates, destinations, interests, pace and the kind of experience you’d like.
If you don’t know where you want to go yet, that’s fine too. We can help you explore options and shape an itinerary.
Where practical, your guide may be able to adjust the pace or parts of the itinerary around your interests.
However, some arrangements such as monument timings, train tickets, accommodation or pre-booked experiences may limit what can be changed on the day.
IV. Guides & Languages
You’ll explore with local guides who know the destination and can help you understand not only the major sights, but also the history, culture and everyday life around them.
For multi-city journeys, you may have different local guides in different destinations.
English-speaking guides are provided by default.
Depending on the destination and availability, guides speaking French, German, Italian, Japanese, Russian, Chinese and Spanish may also be arranged.
Please tell us your preferred language when enquiring.
Not necessarily. Multi-city journeys may use local guides in each destination, while your transport and overall itinerary are coordinated as part of the journey.
V. Transport & Getting Around
Pickup arrangements depend on the tour.
Many private experiences include pickup from your hotel, airport, railway station or another agreed location. Check your specific tour details or tell us where you’ll be staying when you enquire.
It depends on the experience.
Your journey may include a private air-conditioned car, walking, metro, train, rickshaw, tuk-tuk or other local transportation.
For multi-city trips, we can also help coordinate transport between destinations.
Yes, train tickets may be arranged as part of certain journeys at additional cost and subject to availability.
Booking early is recommended, particularly during busy travel periods.
For many private tours, yes.
Tell us your preferred pickup and drop-off locations when planning your tour and we’ll confirm what’s possible.
VI. Travelling in India
Comfortable, weather-appropriate clothing and walking shoes are recommended.
Some religious sites require more modest clothing or may ask visitors to cover their head or remove their shoes. Your guide will help you understand what is appropriate at the places you visit.
This depends on the tour, but generally we recommend carrying identification, comfortable footwear, sun protection, any personal medication and a small amount of cash for incidental purchases.
We’ll share any destination-specific requirements before your experience.
Many experiences can be adapted in pace, but accessibility varies considerably between monuments, neighbourhoods and destinations.
Tell us about any mobility or accessibility requirements before booking so we can recommend an appropriate itinerary and make suitable arrangements where possible.
Many are.
Let us know your children’s ages when enquiring so we can consider journey length, walking, transport and pacing while planning your experience.
Usually, yes. If food forms part of your experience or itinerary, tell us about allergies, dietary requirements or preferences beforehand so we can plan accordingly.
Need our help in planning? Reach out to us at delhibylocals@gmail.com or Call/WhatsApp at +91 9599679235
Alternately, fill the form below:
VII. Changes, Cancellations & Support
We’ll try to accommodate changes where possible, but changes can’t be guaranteed once arrangements have been confirmed.
Transport, guides, accommodation, tickets or other experiences may already have been booked. Genuine emergencies and circumstances outside your control will be considered case by case.
Contact us as soon as you know.
We’ll do our best to adjust your arrangements where possible. Depending on what has already been booked, changes may involve additional costs.
Travel doesn’t always go according to plan.
We’ll do our best to support you in genuine emergencies and unexpected situations and adjust your itinerary where possible. There may be additional costs involved in changes to bookings, transportation or accommodation.
We can’t promise that every problem can be solved. But we can promise that you won’t simply be left to deal with it alone.
Still Have a Question?
Every trip is different. If you couldn’t find the answer you were looking for, tell us what you’re planning and we’ll be happy to help.